Return Policy
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
Order Cancellation
Orders may be canceled before they have been shipped. If your order has not yet been processed for shipment, you will receive a full refund. Once an order has been shipped, it can no longer be canceled.
Returns
Eligible products may be returned within 14 days of delivery. To qualify for a return, the item must:
- Be unused
- Be in its original condition
- Be returned in the original packaging
- Include proof of purchase
Please contact our Customer Support team before returning any item so we can provide the correct return instructions.
Non-Returnable Items
- Customized or personalized products
- Products showing signs of use
- Products returned without original packaging
Return Shipping
If the return is requested for personal reasons, the customer is responsible for the return shipping costs. If the item arrives damaged, defective, or if an incorrect product was delivered, QORYVANT will cover all return shipping costs. No restocking fees are charged for approved returns.
Refund Process
Once your returned product has been received and inspected, we will notify you by email regarding the approval of your refund. If approved, your refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. Include:
- Your order number
- Photos of the product
- Photos of the package
Our team will work quickly to resolve the issue.